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"We’ve stayed here before and loved it. The room was clean and the staff at the time were kind. We enjoyed breakfast. There were also Gluten Free options and that was fantastic for our family. This past weekend was the worst experience we have ever had at a hotel - ever. And I won’t be back. We booked two rooms (family of 6) and paid for breakfast. We showed up to check in around 2-2:30PM (we live in another town so it took us a few hours to train down to Pescara.) The lady at the front desk would not take my Italian issued ID. My husband and I are both permanent legal residents in Italy. He is an EU citizen (Netherlands) but has an Italian ID card. I am not an EU citizen (American) and the lady at the desk refused to let me stay even though I have a legal government issued ID from Italy saying that I am a legal permanent resident in Italy. I’ve stayed at hotels with this ID before - all over Italy. Mainly because we are Italian residents (legally) with legal Italian IDs… and we’ve never had an issue. She refused to help us. We couldn’t train home and back to get passports - which we don’t need because we are legal Italian residents with the properly issued IDs - and get a train back to Pescara - there are no trains leaving that late from where we live. In short we were left hurt, disappointed and rudely spoken to- she was rude to our children. We had just enough time to grab some dinner and train home on the last train. If we didn’t get that train we would have had to … sleep"

"A lovely stay at Hotel Victoria. The staff was attentive and available to help with any questions or needs from offering a needed umbrella to reminding us we need to have my complementary drinks. And breakfast was amazing. "

"The staff was exceptional and the location was excellent but the hotel is really old and showing age. The beds were not comfortable. "

"good location. nice breakfast options. clean"

"Its very quiet and new hotel. Everything is nice but we didn’t have hot water in the morning. Breakfast was fine, but I wish for almond or oat milk for my latte. "

"Good size rooms , need a little update . Breakfast great , nice service . "

"Nice central location with a view on the beach. Room cleanliness was not perfect and amenities a bit outdated."

"Everything was good. Thank you."

"The front desk experience was not good. It seems the gentleman at the front desk put my 85 year old mother on a different floor than us. When I ask if we could be on the same floor he told me “we would have had to book the rooms together “. Well I had 1 reservation # so… it that not being booked together??? This gentleman just didn’t not care and was extremely unfriendly. Otherwise the hotel was okay. "